The Service Tree lists all services in "branched" groups, starting with the very general and moving to the very specific. Click on the name of any group name to see the sub-groups available within it. Click on a service code to see its details and the providers who offer that service.
Crisis Intervention
Crisis Intervention Hotlines/Helplines
Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM).
Programs that provide an opportunity for people who are emotionally distressed and/or for their significant others to meet face-to-face with someone who has been trained to assess and resolve the immediate crisis, if possible, and to link the person with appropriate resources for ongoing assistance.
Peer Respite Programs for Mental Health and/or Substance Use Disorder Crises
Voluntary, short-term programs, some of which may be available ovenight, that provide community-based support in homelike settings for individuals who are experiencing or at risk of a psychiatric or substance (drug/alcohol) related crisis. Peer respites provide an alternative to involuntary psychiatric hospitalization or inpatient substance use disorder treatment which may create trauma in addition to the mental health or substance use related challenge. Programs are staffed by people with psychiatric or substance use histories who have experienced trauma and have "lived experience" of the mental health or substance use disorder treatment systems, and may treat both both mental health and substance use disorder patients or specialize in services for one or the other. Peer respites do not provide clinical services but focus instead on creating a healing space where peer staff engage guests in trusting relationships within a process of mutual helping based on respect and shared responsibility.