Charlie Health

Description:

Charlie Health is a mental health company that provides virtual intensive outpatient programs (IOPs) for ages 11-50 who are struggling with serious mental health issues. Their programs are designed to offer a higher level of care than traditional therapy but less intensive than inpatient or residential treatment.

Key Features:
🧠 Target Audience: Ages 11-50 dealing with anxiety, depression, trauma, self-harm, suicidal thoughts etc.

📅 Structure: Typically includes 9-12 hours of therapy per week, with a mix of:

Individual therapy
Group therapy
Family therapy
Medication Management

🌐 Virtual Care Model: Sessions are conducted entirely online, making it more accessible to people in different locations.

🤝 Personalized Treatment Plans: Therapy is tailored to the individual's needs, and group sessions are matched based on similar experiences and challenges. 4-6 people max in a group therapy session.

🏥 Crisis Support & Case Management: Ongoing communication and support for families and participants throughout the treatment.

Our goal is to help individuals stabilize their mental health and develop coping skills while allowing them to stay at home and maintain daily routines.

Hours:

Monday-Saturday AM/PM for group/individual sessions/family sessions/medication management
24/7 admissions line

Intake Process:

1. Initial Inquiry/Contact
You can call, fill out a form online, or get referred by a provider, school, or therapist.
A Care Team member will reach out to schedule an initial consultation.
2. Pre-Screening Call (15!€“30 mins)
A quick call to gather basic information about the client.
Discuss initial concerns, symptoms, and goals for treatment.
Verify insurance coverage and explain program costs, if applicable.
3. Free Comprehensive Clinical Assessment (60!€“90 mins)
A licensed clinician conducts a detailed assessment, often via video call or a phone call. This covers:
Medical and mental health history
Current symptoms and severity
Substance use history (if applicable)
Family dynamics and support systems
Risk factors (self-harm, suicidal ideation, etc.)
Parents or guardians are usually involved if the client is under 18.
4. Treatment Recommendation & Plan
Based on the assessment, the clinical team determines if Charlie Health!€™s Intensive Outpatient Program (IOP) is the right fit.
If appropriate, a customized treatment plan is created.
If IOP isn!€™t a fit, referrals to other levels of care or resources may be provided.
5. Enrollment & Orientation
Once accepted, the client and family receive:
A schedule of sessions (typically 3!€“5 days a week, 3 hours per day)
Orientation on how to access the virtual platform.
Info about group matching, privacy policies, and expectations.
6. Start of Treatment
Sessions begin, including:
Individual therapy (1x per week)
Group therapy (3x per week)
Family therapy (weekly or bi-weekly)
Ongoing communication with case managers and crisis support when needed.

Program Fees:

1. Insurance Coverage (Most Common Payment Option)
Charlie Health works with most major insurance providers to cover the cost of treatment.
Intensive Outpatient Programs (IOP) are often covered by insurance, either fully or partially, depending on your plan.
During the intake process, the Charlie Health team will:
Verify your insurance benefits.
Determine what!€™s covered and what out-of-pocket costs (if any) you might be responsible for.
Insurance Plans Accepted:
All commercial insurance plans and tricare.

Financial Assistance Options:
Charlie Health offers sliding scale fees or payment plans for families who need help covering costs.
During the intake process, the team can discuss any available financial assistance options as well.

Languages:

English and Spanish for both admissions and the program.

Eligibility:

Between the ages of 11-50
Have commercial insurance or tricare
Be willing to complete virtual therapy.

Handicap Accessible?

Yes

Is Shelter?

No

Phone Numbers